Service First statement
Commitment to information access
BBSRC funds research and research training in universities, colleges and its institutes. The Council seeks at all times to operate in a responsive and effective way and to observe high standards of service delivery. This "Service First" statement summarises the key areas of the Council's commitment to high quality service.
The Council will operate effective equal opportunities policies and will deal with all users in a fair and equitable manner regardless of age, race, gender or disability. The Council will uphold the highest standards of integrity in all areas of its operation, following the recommendations of the Committee on Standards in Public Life.
Obtaining information about BBSRC research grants, research training awards and other BBSRC funding opportunities
The BBSRC website provides comprehensive information on the grants and training awards available through the BBSRC and the application procedures. Information on each scheme will be associated with relevant contact names, their e-mail and postal addresses, and the appropriate application form.
Contact names, scheme details and other key elements of information will be kept up-to-date on the Website, with amendments made within 5 days of changes.
For users without access to the BBSRC Website requiring information about applications for a research grant or a studentship, we will despatch as appropriate, within 5 working days, a copy of:
- the Guide to BBSRC Research Grants, Studentships and Fellowships
- the BBSRC Research Grants terms and conditions
- a BBSRC research grant application form and guidance notes
- a BBSRC studentship quota or committee application form and/or information about the scheme that is of interest to the applicant
Submitting an application for a research grant, studentship or fellowship to BBSRC
When an applicant submits an application to BBSRC he/she can expect:
- acknowledgement within 10 working days from the cut-off date that BBSRC has received the application and an indication of the date you can be expected to be informed of the outcome
- fair and efficient handling of the application throughout the assessment process
- equal treatment regardless of age, sex, disability or ethnic background
- notification of the outcome of the application, normally within 26 weeks from the cut-off date and within 3 calendar weeks of the decision date
General correspondence and enquiries from users
We will provide an initial response to an e-mail enquiry within 5 working days of receipt, and to other correspondence from the public and users within 15 working days.
Give an initial response to a telephone or fax enquiry within 3 working days.
Provide telephone enquiry numbers, fax numbers, e-mail addresses and website addresses on all external documents.
BBSRC regularly consults its user communities through its Committees, Boards and Council, and undertakes to respond promptly and constructively to criticisms of standards of service. Additionally, the Council will maintain open channels for the receipts of unsolicited comments.